Creating Dynamic Experiences
Volkswagen wanted to redefine the concept of customer experience. We therefore created the Volkswagen Service Application. This information based mobile app would not only provide reliable assistance for customers on the go, but would also provide information on Standard Service Labour Charges, Volkswagen dealer network and connecting with Volkswagen Customer Care and Roadside assistance.
Furthermore, with just the click of the button, customers can book a test drive and get information on Volkswagen’s India line-up of cars and the latest tips and offers.
the Future of
We had to create an app that would be simple, easy to use and functional. It also had to be standardized across all services as well as provide new interactive features that would enhance user experience.
Bridging the Gap
We developed a mobile application for platforms supporting both Android 2.3.3 and iOS with dynamic and new interactive features that included:
A showcase of the Volkswagen product portfolio and customers can request a test drive.
In the event of an accident, customers can use the Volkswagen Roadside assistance feature to get help.
Create memories by sharing pictures, stories and more with the app.
Call customer care with ease and locate the nearest service dealer with the help of Map View.
Above & Beyond
We also went further as to provide these services:
We provided marketing solutions for branding and suggested features like MyTRIPS to keep users engaged.
For the Volkswagen Service apps, we created managerial procedures to keep information secure.
Velociter provides excellent quality services that take care of higher levels of stability and usability.
The app has regular updates and maintenance to the system even after delivery.
The app is rated 4.1 stars among 700 ratings
10,000-50,000 downloads so far